Performance Improvement of Virginia, Inc. was started in 2000 by two people.
Steven Swarthout (BS SIU) – has 37 years of experience in troubleshooting
electrical and mechanical equipment failures and 21 years of process failure
analysis. He started teaching root cause analysis in 1986 and has been a
TapRooT® user since 2001 and a TapRooT® instructor since 2002. He rewrote
the EquifactoR® equipment failure course for System Improvements in 2005.
He also has significant experience in corrective action development,
training development, and procedure writing.
Kathleen Burtoft RN (BSN PHN UCLA) – has 36 years experience in the medical
field with experience in hospital, public health, psychiatric and industrial
health care. She has been a TapRooT® user since 2004 and has much prior
experience troubleshooting healthcare process upsets.